Sanctuary Concierge
Whether you need assistance with an order, or would like a bespoke skin consultation with our experts, we are here to guide you.
Skin Consultation
Share your skin profile for a tailored routine response.
Sanctuary Concierge Info
Our team of certified estheticians and customer care advocates are available Monday through Friday, 9:00 AM to 6:00 PM EST. We typically reply to all inquiries within 1 business day.
Email Address
concierge@pureyuna.com
Concierge Hotline
+1 (800) 555-YUNA
Sanctuary Spa Location
128 Editorial Way, Suite 400, SoHo, New York, NY 10012
Frequently Asked Questions
Find immediate answers regarding skin concerns, shipping, and routine orders.
Wash your face with a gentle cleanser and pat dry. Wait 60 minutes without applying any products. If your skin feels tight or flakey, you have Dry skin. If it shows shine on the T-zone and cheeks, you have Oily skin. If the shine is only on your forehead, nose, and chin, you have Combination skin. If it feels balanced and comfortable, you have Normal skin. Sensitive skin easily reacts, burns, or becomes red.
Yes! All of our products are specifically formulated to support and nourish compromised skin barriers. We avoid common irritants, synthetic fragrances, drying alcohols, and harsh sulfates. Our Blue Tansy Calming Oil and Camellia Cleansing Balm are ideal starting points for highly reactive skin.
Our Organic Care range focuses on cold-pressed botanical extracts and unrefined plant oils to nurture the skin naturally. Our Precision Formulated range utilizes safe, clinical-grade active ingredients (like Niacinamide, BHA, and Hyaluronic Acid) engineered for targeted skin concerns like acne, pigmentation, or aging.
We process all orders within 1-2 business days. Domestic shipping takes 3-5 business days. Because our products are made in fresh, small batches with organic botanicals, we accept returns on unopened items within 14 days of delivery.
The golden rule of skincare layering is to apply products from thinnest to thickest consistency. Start with water-based serums (like Niacinamide), follow with moisturizers or creams, and finish with facial oils to seal in all active hydration.